SURVEY PAGE: 2024 Q1-Q2 ServiceNow Telecom Media and Tech HQL Survey RD2

1. What is your primary focus at your organization?*

2. How comfortable is your department with AI as a tool?*

Very comfortable

Somewhat comfortable

Not comfortable

3. Are you currently exploring GenAI solutions?*

Yes, we are

No, but we plan to (1-6 months)

No, but we plan to (6-12 months)

No, but we plan to (12+ months)

No, we aren’t planning to explore GenAI solutions

4. Do you expect AI solutions will impact your role and support your day-to-day responsibilities?*

Yes, my role and responsibilities will be heavily impacted

Yes, my role and responsibilities will be somewhat impacted

No, my role and responsibilities will not be impacted

I’m not sure

5. Please choose all the answers that apply to the statement, “Our organization’s 2024 goals involve”:*

Reducing costs across all departments

Growing revenue and market share with new products or services

Providing fast and proactive customer service

Improving operational efficiency by consolidating IT systems and connecting internal processes

6. Select all statements you agree with based on what you know about GenAI. “With GenAI, I can”:*

Accelerate team productivity

Improve customer experiences and agent productivity

Resolve cases faster and more efficiently

Improve developer productivity

Deliver faster, smarter field service experiences

7. Are you familiar with ServiceNow GenAI solutions?*

Yes, very familiar

Yes, somewhat familiar

No, I’m not familiar with them

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